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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to escalate with Verizon?
mmcgough
Member

I ported 5 phone numbers to Verizon on 9/28. After 3 days on the phone with support for hours each time, we were able to get 2 of the phones activated. I still have 3 lines that are not working on the ported phone numbers and each day I talk to support, they swear that they will work this until it is resolved, but they never do and I have to call back each day to start the process over. I am at 8 days in and still have no resolution. How can we get more traction or actual "ownership" with Verizon. There must be a way to have them look in to the problem or am I missing something?

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Re: How to escalate with Verizon?
vzw_customer_support
Customer Support

I am deeply concerned about the time this has taken to get resolved and the experience you have had here with us at Verizon. I will make sure to assist you myself at once; please access the Private Note I will be sending so that we can work on this together immediately.

~Pablo

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