Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
How to find out the status of a wireless outage case
merlinwv
Member

We have had an outage for over a week in Wheeling WV but even with spending hours on the phone chatting, and talking to a number of so called tech support folks we have apparently a master case that today no one can find, another case that was closed without being resolved, and another case that I tried several times to get an update on, but I cannot seem to get any type of response on.  I put the NRB number in but just get a blank screen.  

In fact according to Verizon there is not even an outage in my area!!!  Tell that to the hundreds of users in my area that are affected..

Any ideas on how to get a real update?  

Thank you

Tags (3)
0 Likes
Re: How to find out the status of a wireless outage case
vzw_customer_support
Customer Support

Hi, merlinwv. Are you able to send us a private message, so we can look into this for you?

*Alexis

0 Likes