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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to get customer service?
madapples
Member

When you're on a family business plan how can someone resolve issues without having to need the primary to call on your behalf every time?

Once again Verizon trying to charge a customer $500 for data roaming. I guess Verizon thinks it's reasonable to charge that amount for using Google Maps three times while on a 4 hour trip to Canada. 

This is extremely predatory behavior by Verizon.  I would love to see how many customers leave Verizon over this very issue because I know I will get lawyers involved based on principle alone.  Resolve this Verizon




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Re: How to get customer service?
jav6
Leader

@madapples wrote:

When you're on a family business plan how can someone resolve issues without having to need the primary to call on your behalf every time?

Once again Verizon trying to charge a customer $500 for data roaming. I guess Verizon thinks it's reasonable to charge that amount for using Google Maps three times while on a 4 hour trip to Canada. 

This is extremely predatory behavior by Verizon.  I would love to see how many customers leave Verizon over this very issue because I know I will get lawyers involved based on principle alone.  Resolve this Verizon





What plan do you have?  Do you have an International Plan?  Travel Pass is an option when making day trips to control charges.

...Just another VZW customer...trying to offer some assistance...
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Re: How to get customer service?
madapples
Member

Should not matter what plan I have, to visit Toronto for a few hours only to get charged $500 for a few MB with only a text as a warning. Like I said, this seems extremely predatory and as a Veteran I feel taken advantage of

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Re: How to get customer service?
vzw_customer_support
Customer Support

 

it is vital to ensure your concerns are addressed directly! Please Private Message us in order to get down to the bottom of your issue!*Jorge

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