How to get my phone really unlocked???

[inisfad]

I have my deceased mother's Motorola phone and am using it internationally.  While it works, it is apparently still locked to Verizon, as it advises the sim is unknown, and I cannot tether with the phone.  How can I get this fully unlocked??  I no longer reside in the US, nor am I a Verizon customer, but my mother was a Verizon customer for years.  Thanks for any assistance!!

[vzw_customer_support]

inisfad we are here to answer your questions. What model Motorola is the phone? We look forward to your response.
RosanneM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[inisfad]

Thanks for your response!  It is a Motorola Droid XT912.  My mother purchased it in Florida about 4 years ago....It will work over here, once I click 'ok' after the 'sim is unknown' screen comes up, but there are a number of things that continue to look for Verizon, such as tethering.  I would like to get this properly unlocked, if possible.  Thanks for any information or help that you can give me.....

[vzw_customer_support]

Inisfad, I know that you are anxious to use this phone to its fullest. The good news is, that as this is a 4G phone, Verizon Wireless would not have locked the phone. Is the SIM card that is currently installed, one from a provider in your local area? If so, they may require specific settings for these features.
LorenB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[inisfad]

Thank you for your response. Sadly, I have been through this discussion

with Verizon before. The phone IS locked - I am able to use it as I am

outside of the USA. However, each time I reboot the phone, it advises

that the sim is from an unknown source. I am able to just hit 'ok' and

the phone works. However, I am UNABLE to tether using this phone, as it

is looking for a Verizon signal. There are other areas of the phone

that are also unusable, as Verizon is somehow coded into the phone. I

would like to provide you with my IMEI number, and get the phone

properly unlocked. I understand from Verizon's statements on the

internet that their 4G phones are not 'locked', but in essence, this

phone is. I have my mother's phone number which will confirm that she

was a Verizon customer when the phone was purchased.

The sim card that I am using is from Vodafone, which is actually

affiliated with Verizon in some way. There are no 'specific settings'

for the sim card to be able to tether with Vodafone - the phone is

automatically looking for Verizon.

Please advise if you are able to properly unlock this phone if I provide

you with my mother's old phone number and the IMEI number.

Thanks again for your response.

Best regards,

Jane Brown (inisfad)

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How to get my phone really unlocked???

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[Weth]

The message comes from a Verizon setup wizard app that makes no allowance for the possibility that anyone would use a foreign SIM in a Verizon phone. Freeze or remove the app to suppress the message.Your phone is unlocked, it is just this app causing this annoyance message.

Try to google "verizon sim from unknown source"

[smith6612]

To fix this, you would need to buy the non-Verizon variant of the device, or flash the software on the phone to a more generic form to use Android's native tethering. The last of which we cannot discuss further here, and will void all device warranty and support.

Verizon phones are coded to use Verizon for Hotspot traffic, no matter what carrier's SIM is installed. The exception is the iPhone, which maintains a list of APNs and has a "Hands Off" approach to how the phone functions in terms of Hotspot.

[inisfad]

Thanks for the reply, but I don't quite understand. You seem to be

advising that all 'unlocked' Verizon phones, which are apparently

covered by the US law dictating that these phones be unlocked, STILL

will be coded to only use Verizon for tethering? I don't believe that

this is really accurate? Even with my current carrier's APN settings,

the phone continues to search for a Verizon signal. And I don't want to

use a 'generic' Android Hotspot - I want to tether to my carrier. In

any event, it would seem that there is still some 'locked' Verizon code

in this phone - regardless of the tethering issue - in that the phone

indicates that the sim is 'unknown'. This was the standard response,

before these phones were unlocked, if you used the locked Verizon phone

outside of the US. I would like Verizon to go through the standard

unlocking procedure, using my IMEI, so that I can get the pin code to

properly unlock the phone, if possible. Thanks!

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How to get my phone really unlocked???

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[inisfad]

OK, I have frozen the set up service, so that, when the phone is

rebooted, it no longer says 'sim unknown'. However, it still will not

tether to my carrier - it advises 'Your phone cannot currently connect

to Verizon's server......Please try again later'. So, it appears that

there is still something running in this phone that is dictating

Verizon....This is what I want to remove. Do you have any idea what

file dictates this??? Thanks....!!!

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How to get my phone really unlocked???

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[Weth]

That is a setting the settings.db file called entitlement check.  It is set as 1 and should be 0. 

Google "your phone cannot connect to verizon server" and look for xda entry and the last post on that site's link To another xda post which describes above.