I've been a loyal and loving customer of verizon for over a decade. I always gave friends and coworkers on other networks a hard time because their service is terrible and preached verizon to be the all supreme.
Recently I've had the WORST time getting service, and I live in the 6th largest city in the US, Phoenix! I rely on my phone for work as I am around town all day every day, and more often than not, it has connection issues. It will say I have full bars, 4g LTE, all that jazz but ALL my apps have connection problems, calls constantly drop or never connect. This is getting ridiculous! Verizon is insanely expensive when you compare other providers and their CS never seems to care about you.
I recently just got a new phone and still owe like $800 on it, I've been out of contract for a while now.
My question, because of Verizon's inability to give me a strong connection in my own city and i cannot work on my phone with this garbage, is there a way out of it without having to pay the full phone price off?? I would be totally fine with just giving it back, calling the $70 sum I've paid for the phone so far, a loss, and switching carriers???
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Please don't put your running shows on yet! We value your business & would not want to see you leave. I'm sorry that you've been having problems with calls & data. As a customer myself, I rely on my phone at all times. Please allow me to work with you to see what is going on with your service in Phoenix, AZ because finding a resolution quickly is important. We currently don't have any network issues there, so this could be something to do with your device. You mentioned that you recently got a new phone. Did the problems with service happen even with your older phone? Do you know any other Verizon Wireless customers in your area that have similar service issues? What make & model phone are you using? About how long have you been having the dropped calls & data issues? (A week? A month? A few months?)
As we wouldn't want for you to leave us at all, I do want to address your initial question. If you were to leave us & your area is not deemed as a marginal coverage area; you would indeed be responsible for the device payment balance that would land on your final bill. However, let's not think about this scenario at the moment as I'm confident that we can get your services working as they should.
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