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How to report a store that has horrible customer service.
JDH85752
Member

The Verizon Store on 3627 Denmark Drive in Council Bluffs, IA really SUCK with customer service and if you get told by one employee something and then go back a couple weeks later that employee is longer there than they don't want to honor what they told you which, the employees don't stay there long enough to get to know their customers which makes it horrible to go into the store too.  Also, if you see something in their store that is a really great deal and you go to get the item all of the sudden you get told oh, "the price on that was over yesterday and we forgot to remove the sign," and forget trying to get the managers to honor the price like most managers at stores would do because of their mistake because these managers will make it sound like it's your fault for not coming in earlier to get the deal. Another thing they conveniently forget to tell you that if you do purchase something and it is like 1/2 price or the priced dropped a little from the normal price you can not make payments on it like you would the outrageous price of their phones so all the sudden you receive a phone bill that will just about give you a heart attack because it is so high and you did not expect it.

It would be great if there was another cell phone company that has the same coverage as Verizon and would come in and take over  or if I could find other good cell phone company with great coverage, [removed] switch in a heart beat.

Content modified as required by Verizon Wireless Terms of Service

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