dont know where you get your info from. but back in august i recieved a $30 and $175 credit in the same week, equivelent to a full months bill plus a months data plan. treated like crap by store employees including manager, then on the phone with cs treated rudely. someone disabled data on my phone in all of this, and i was on vacation 300 miles from home and it took a week to get a replacement phone for my origional issue.
i made a call to the office of the CEO. they CERTAINLY can issue as much credit as they want, because they did.
I hate them too! I have for years. I think this time i'm finally going to let my contract run out and quit them. They SUCK! Rude rude rude rude rude and sneaky! SOOO expensive and not up front about it. Hate them!
People say they hate them yet they are on there forum...
There expensive yes, but last longer and have better service than the other people. If it's too expenisve don't get a smartphone and a bucnh of other plans and if you really hate verizon go to Sprint or At&T hell maybe Criket, boost mobile or T-mobile.
Also, because youve talked to some crappy customer service doesn't mean the ENTIRE company is crap. There are TONS of peole worling there. If you have bad customer service a couple time, then EVERY comanpy SUCKS. Not ever single person working for a company are the same..
My beef with Verizon is very specific: whenever I need to talk to tech support, I can count on spending15-30 minutes on hold, being thanked by an automated message for my patience, and explaining how they are experiencing unusually high call volume. This is an offensive lie at many levels. First, the call volume is not unusual, since I always encounter that message. Second, the problem is not the unusually high call volume; that explanation blames the victims. It is not too many people calling for help, Verizon; it is not enough people answering the phones to help them. Verizon has made a business decision to fund customer support at a level that maintains a chronically high backlog; then has the nerve to harange the poor captive customers, by robot, that they are the problem for calling so much. If the CEO took a 1% cut on his bonus he could double the customer support staff and cut the wait times to nothing. Finally, as a technology company, the question is why they are putting people on hold at all. Why not have them leave their frigging phone numbers and call them back when you are ready to take them, instead of wasting your customers' time with ghastly music and messages about how great your network is? Show us you care by not wasting our time.
On a contrarian note, given V's poor reputation for customer service, I find that when I finally get a human on the phone they are usually quite helpful. Breaking through their automated customer service prevention system is the hard part; it is like a video game where if you can traverse enough levels you get the reward of a human at the other end. If V is interested in trying to attack their poor customer service reputation, follow my advice: (1) hire more customer support staff -- Amazon does this really well, and it helps them (2) eliminate customer wait time -- just call us back, and (3) stop telling us we are the problem. Next time I hear a robot tell me I am part of unusually high call volume I will spend my hold time researchers alternative providers instead of leaving posts.
I have to say, if I call tech support....option 3, I am answered EVRY time. Never placed on hold.
Customer service, yes, I have been placed on hold but never more than a minute or so.
I have worked in call centers, I am certain, VZW and the call center managers measure time in queue, number in queue, hold times, number of rings to answer, length of call, and sets goals for each rep based on their individual and team numbers. They DO NOT want extended queue or hold times.
I think the nasty lady in upper management is still there. I got a nasty witch this morning. I am on my fifth non-working "refurbished" phone since March. This one arrived with a bunch of preloaded ringtones from the previous user. Really? You don't even have the decency to clean it? Getting a new phone is out of the question, because I am such a loyal customer. I am in at about $295/month to Verizon. Set up on autopay, so there is no question on my payment being late. I have been with Verizon since it was Ameritech around here. As my frustrations continue to go up the quality of customer service continues to take a nose dive. Today they were extremely rude and made it clear that they do not appreciate my business.
unusualVolume, I appreciate your feedback regarding wait times and customer service you encounter when contacting us. I have lifted your suggestion of having the ability to leave a message during high call volume times to our Leadership Team for consideration.
Please know we do our absolute best to resolve all of our customers' concerns in a timely and friendly manner, whether you reach us by phone, E-mail, forum or Twitter. We also have call centers in a number of states around the country and when you call, you will be directed to the next available representative regardless of their location in an effort to speak with you just as quickly as we can.
Thanks again for your comments and suggestion.
Fortunately I do not have Verizon wireless. I just had to say that I am very unhappy with the Verizon Residential and it is not surprising to see that their wireless customer service is just as bad as their residential.
I had to pay a large bill, not knowing what the charges were. I called the customer service, they could not tell me why I had such a large bill and NO THEY CANNOT PROVIDE A DETAILED BILL. They claim that someone made the calls from my house when I know that we were away and THERE WAS NO ONE IN THE HOUSE!!!!!!!!!!!!! I asked for a detailed bill so I could see what the called numbers were and the dates and they told me that I could not see those, but I had to pay anyway.
I hate Verizon, they add charges for no reason, charge for things that never happened. Sadly, in my area I have no other carriers. But as soon as I have a choice I am dropping this company. My friends and husband have wanted to get Verizon wireless many times and I have shared my experience and they have changed their mind and gone with AT&T. By the way, AR&T has great customer service, the agents are actually polite and will work with you. I don't have AT&T stock and I am not employed by them nor do I have any interest in saying this, but I have never had them be rude or belligerent like the Verizon people.
I jus hate the fact that I am stuck with Verizon and their nasty customer service people in my area. I even told one of them that she was the nastiest person I have ever talked to. I think they train them to be that way, it must be a company policy!
My experience exactly but with residential. They are RUDE and I am not sure if all the charges are correct since they REFUSE to give me a detailed bill. I am supposed to take their word for phone calls I NEVER made!!!!!!!!!!!!!!!!!
I've been a customer of Verizon for years, and have never, not once, been treated rudely. Maybe it's a matter of treating others as you would like to be treated.