We'd always want to know if something was happening with your services, so let's some more information on that to best help. When this happened, was it only when you tried dialing this specific 1800 number? Do any other 1800 numbers work? If you heard or received an error message, what exactly did it say?
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This issue occurs everytime I call but I use my husband's phone on the same account with the same features on the plan and his goes through. I don't understand why I can't call. It's only frustrating because I pay the bills and need to get ahold of them at times when I'm not with him.