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Re: I did not know Verizon Wireless was this Horrible. Over a month and never refunded the money
roudinan
Enthusiast - Level 2
‎12-24-2020 07:53 PM

What a disgrace. Thank you so much for the heads up. Technically I’m paying all this money Verizon wireless + Verizon Fios for such mediocre customer. I honestly think Metro PCS provides a better service. I’ll def need to move to another carrier. Merry Christmas 🎁🎄 @9wood 

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Re: I did not know Verizon Wireless was this Horrible. Over a month and never refunded the money
RossRunner2
Enthusiast - Level 2
‎12-25-2020 05:42 AM

I am having the same issues with their customer service or lack of. May I suggest you do the following: Send an email to Ronan Dunne, Executive Vice President and Group CEO—Verizon Consumer by going to this site and filling out the form:  https://www.verizon.com/about/our-company/leader/contact/916673, Next go to https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880?from=button and file a informal complaint with the FCC. Good Luck

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Re: I did not know Verizon Wireless was this Horrible. Over a month and never refunded the money
vzw_customer_support
Customer Service Rep
‎12-26-2020 04:09 PM

We are eager to assist you with a resolution, once and for all. I will send you a Private Note, so we can get to the bottom of your concern. 

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Re: I did not know Verizon Wireless was this Horrible. Over a month and never refunded the money
roudinan
Enthusiast - Level 2
‎12-28-2020 07:34 PM

You are eager to assist me ? You said that since December 26th and today is the 28th and your incompetent team just closed my ticket with no refund. What am I supposed to do now ? Is this the best service you guys could offer while taking all this money from customers ? this is unheard of. https://ibb.co/r3SgDZL 

IMG-0729

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