I filed a complaint with the BBB of NJ for basically ripping people off! I wanted everyone to know this...

[Michael713]

I know in today's world everyone has a smart phone... Well I currently still have an old LG ENV VX9900 with the $50.00 prepaid unlimited plan. My charger recently broke and I tried looking for the charger at a few stores and realized this is going to be hard unless I go on eBay or Amazon. Well my friend had a good idea and gave me her old LG ENV TOUCH vx11000 instead of searching around for a charger. I called Verizon yesterday 2/18/2014 and explained to them about everything that happened and what I wanted to do. After speaking with 3 different representatives, they will not change my phone to the LG ENV TOUCH VX11000 because it's considered a smart phone! The phone was released in 2009 jerks!! How is that equivalent to an iPhone or Android?? It doesn't even have WIFI!! I just added money to my account a week ago and have service until 3/11/2014, they advised me if I want to activate the LG ENV TOUCH VX11000 I have to re-purchase another $50.00 plan and basically just waste the remaining time I have.. How is this fair??? I didn't want to change my phone because of boredom, my charger broke and a friend gave me another older phone that I can use. What is the big deal?? I paid for my services, what does it matter... The basic phone plan and the smartphone plan are both the same price jerks!! $50.00!! So I did what any person would do after this, I filed a complaint with the BBB of NJ hoping to get some justice for this. I don't see anywhere on their website (the prepaid section) where it states this that you cannot change your phone and have to pay more $$$. Verizon, this is another way of you scamming money from people because your so expensive for your contract plans and people are dropping you like flies, so you have to make the money up somehow!! Well, doing it like this you should be ashamed of yourselves!!

[jroeder]

On the Verizon website it shows different plans based off a smartphone or a basic phone.

Even though it's the same price, it's not the same plan.

Actually Verizon has more customers than any other provider and for every 1 they lose they gain 5 so Verizon is not hurting for money.

The BBB will not be able to do anything because it clearly states there are different pre-paid plans for smartphones and basic phones.

Anyways, Good Luck

[Michael713]

I understand their are 2 different plans, but you can't convince me that the LG ENV TOUCH VX11000 is considered a smart phone it was released in 2009. It's not an iphone or android it's a glorified ENV VX9900.

[tikibar1]

The group of phones that used to be called 'multimedia', which the LG EnvTouch is part of, is considered a smartphone on prepaid plans (for what it's worth, it's considered a basic phone on post-paid plans).

[#5]

So instead of using a $50 pre-paid basic phone plan you can use a $50 smartphone pre-paid plan. Seems like the same price to me. The BBB will do nothing.  Only thing it did was made you feel good like you actually did something. You didn't. You erred in not making sure which plan was compatible for the phone FIRST. As far as "ripping people off" I'm pretty sure the number of people being "ripped off" by accidentally buying basic phone plans instead of smartphone plans for the ENV Touch is miniscule.

[#6]

Michael713 wrote:

I understand their are 2 different plans, but you can't convince me that the LG ENV TOUCH VX11000 is considered a smart phone it was released in 2009. It's not an iphone or android it's a glorified ENV VX9900.

iPhone first came out in 2007 so the fact the ENV Touch came out in 2009 is not a factor.

[connie114]

how do you get in tough with these people? im laid up from surgery and my phone has been going crazy either works or just does weird stuff. says downloading im not downloading. cant find anyone to help.. they charge enough..

[flutterfly8497]

Call 1-800-922-0204 for postpaid or 1-888-294-6804 for prepaid.

[Michael713]

Well just wanted to let you know the BBB did do something! And Verizon executive office called me yesterday and they are considering re-vamping the differences in phone using with prepaid. I also got a free month of service from them. So they did do something, and the rep even said I have valid points that need to be looked at!

[Michael713]

They are now gonna consider any phones that cannot connect with WIFI to be considered with basic prepaid plans, since you really can't classify the lg env touch in the same category as an iphone. She agreed! I will update this post when I hear more from her, she gave me her direct extension and email and is looking into a few things for me.