When it was time to pay my bill, I tried to change my plan from $45 to $30 and it would not allow me to do so. It kept saying there was an error so I decided to just stick with the $45 plan and made that payment, and I get the text that says $45 has been posted to my account. A couple hours later I get another text that says "Your $30 monthly plan is ready to use.." Then I get another text saying my plan did not renew and even though I paid to renew my $45 plan, my account says I have a balance of $0 and now I must pay per text/minute called. What is going on and what am I supposed to do?
dial #225 and see what's renewal date ...or call *611 to get more info
We always want you to be able to easily and efficiently manage your account, acbarrios. As this is related to a Prepaid account it would be best to reach out to our support team at 888-294-6804 to obtain complete account access.
YaleK_VZW
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