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I just want to talk to a real person, on the phone, like in the old days...
NateHopkins
Newbie
‎03-05-2015 09:10 AM

Having an issue with my phone/account. I just want to talk to a real live person!! In the "contact us" tab there is a title  "Want to Talk to Someone?"  , about mid page.. then gives you the option to select "phone". Like you're actually going to be able to speak to someone on the phone.. I don't need to hear my balance 27 times, I don't need to change my credit card info, I just want to talk to a live, oxygen breathing person..



>> Profanity removed to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator

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Re: I just want to talk to a real person, on the phone, like in the old days...
Snn5
Legend
‎03-05-2015 10:09 AM

Dial *611 then press 1 if this is for your line, then press 4, then say "agent."  then enter password or last 4 of SSN.

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Re: I just want to talk to a real person, on the phone, like in the old days...
NateHopkins
Newbie
‎03-05-2015 10:04 AM

So, you removed "profanity" but still no answers on how a paying customer can get in contact with the company.. Is this a company I want to continue doing business with?

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Re: I just want to talk to a real person, on the phone, like in the old days...
Snn5
Legend
‎03-05-2015 10:09 AM

Dial *611 then press 1 if this is for your line, then press 4, then say "agent."  then enter password or last 4 of SSN.

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