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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I'm not going to hang up...

I've been on hold for 30 minutes. 

A gold iPhone 7 32gb is NOT worth less than a black iPhone 7 32gb.

Worst customer service ever. Customer service agents can work from home. Stop hiding behind COVID-19 and answer the friggin' phone.


Tags (3)
Re: I'm not going to hang up...
Sr. Member

You're wasting your time. A stranger on the phone has zero ability to change the value of a phone nor their supervisor or their supervisor. Wait times  are bad because of callers like yourself wasting the time of reps who could be assisting someone with an actual problem.


Re: I'm not going to hang up...
Customer Support

We all want the maximum dollars for our trade-ins, ccInSTL. We understand where you are coming from that the color should not affect the trade-in value. While we do not control the prices the market offers for trade-ins, curiosity did get the better of me. When I searched on, I found that both the gold and black models you mentioned qualified for the same promotional offer and both yielded the same trade-in value for “good” condition. It is my sincere hope that this information helps ease your concerns.