Good Afternoon. I need help...In March of 2018, I went to the Verizon store in Limerick, PA. I wanted to upgrade my devices. I had to pay the balance on three devices, which I did and have the receipts for proof. I traded in those three devices and added a line to take advantage of the BOGO available at the time. I received my first bill in April which was correct, meaning it included the BOGO credit. However, it has been missing every month since. I have to call in to customer service every time and every time I am told it is corrected. In Jul, I started working with someone from the "executive support" team. His name is Michael [removed]. We have communicated repeatedly every month since July and now he will no longer respond to my text messages...new bill - no BOGO. He has made monthly adjustments to my bill, but cannot correct the issue. I believe it is a complete waste of my time to have to deal with this every month. It shows a complete lack of respect for my time and highlights Verizon's lack of interest in customer service. For nearly 7 months, I have been dealing with the same issue and Verizon is failing to meet the credits that I view as a material component of our "contractual" relationship. Does anyone out there have a suggestion on how to address this issue.
Content modified as required by Verizon Wireless Terms of Service
Billing concerns are not what we want for you as we appreciate your loyalty. I understand the importance of receiving all deserved credits. Let's take a closer look. For us to fully assist, respond to the private message.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!