Re: IDEA - $30 Upgrade Fee Resolution
Not applicable

First off in the old days of cellular verizon and others did credit you for each call at 35¢ a minute on customer request.

Today with bundle packages and unlimited minutes what would be the refund? Think...!

Also Cellular is not copper line to a hardwired phone in your home. Its impossible to say you will not drop a call occasionally because of poor signal, cell handoff, congested network due to everyone else using the towers, or your own fault via hitting a button on the cell during a call. Loads of reasons. Again Think...!

What the head of Verizon makes is up to the Board of Directors and I am sure if they hired you at that salary level you would not be asking yourself for the cost of a dropped call.

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Re: IDEA - $30 Upgrade Fee Resolution
Not applicable

The $30 upgrade fee is not insane considering you get a $700 plus phone for $100.00 or $200.00 or even free on subsidy.

Stop complaining. Pay for your cell phone outright at full cost and you won't need to pay that $30 upgrade fee.

People today want something for nothing yet holler when nothing cost an associated fee to keep it nothing. Iphone 4 is free on verizon web site. A $700 cell phone free just pay the $30 upgrade fee, be under contract so a $670.00 savings and verizon is the bad guy.

T-Mobile will cost you full price for your device, Sprint will give you a $100 discount on a subsidize phone but you pay activation fees much higher than $30 upgrade fees. And Sprint is not that great for service coverage and data coverage.

T-Mobile is building out 4G quickly and service is known to be spotty outside of metro areas and larger cities.

So good luck at the new provider.

Re: IDEA - $30 Upgrade Fee Resolution
gerancherc
Enthusiast - Level 1

THe big problem is that these fees are not openly disclosed by the stores when you upgrade. Nor are all of the "associated costs" that make your first bill ridiculous when you start a new plan. There should be an option to spread the costs of the initial bills over several pay periods so the first and second bill aren't outrageous.

Re: IDEA - $30 Upgrade Fee Resolution
rcschnoor
Legend

I have been seeing this $30 upgrade fee listed in the description right next to the phone in stores(Verizon, Best Buy, Radio Shack...) at least since last summer.

Of course, I rarely see anyone read the little description plaques. Normally, they just pick up the phone and say "I like this one" without reading any of the information or details about the phone. Why would anyone spend time doing that?

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Re: IDEA - $30 Upgrade Fee Resolution
MeTexanVT
Enthusiast - Level 3

I like that idea! I used to go to concerts at the "Verizon Wireless Amphitheater" in Indianapolis, yet could not get service there! The irony!

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Re: IDEA - $30 Upgrade Fee Resolution
MeTexanVT
Enthusiast - Level 3

So does this mean that I no longer have to wait the 2 years in order to upgrade my phone? I can just pay $30 anytime and purchase a new phone at a discounted rate? So say every 6 months get a new phone??

Re: IDEA - $30 Upgrade Fee Resolution
Not applicable

I believe Verizon has the program to do just that. I think after the first year. T-Mobile has a program called Jump, And AT&T has a program that does the same thing (new phone upgrade every 6 months but you have to give the old one back, still pay a fee, make a payment on the new phone etc. CNET states all three programs are not that great. And it will cost you more money ) They gave Verizon & AT&T the worst marks on their upgrade programs. Verizon the worst if all.

Good Luck

Re: IDEA - $30 Upgrade Fee Resolution
dimap52
Specialist - Level 1

I think most of the anger comes from the fact that Verizon has implemented yet another fee where there was none before.Other carriers charge upgrade fees but they have always done this so people resigned themselves to it. Verizon did not, and in fact used to give INCENTIVES to upgrade, so this made them attractive in a way the others were not.

Now, they have just resigned themselves to the same sleazy, shameless corporate capitalism as their competition, just because they can. The see money on the table, and they feel secure in their customer retention so the incentives are gone and fees put in their place.   It's funny how everybody proposes "ideas" for "resolution" but the fact is Verizon doesn't see any "problem" to "resolve" here. Perhaps when they see some serious 4G competition from the likes of Sprint or T-Mobile things may change, but as long as Verizon and AT&T are in pricing lockstep that is unlikely to change. And right now that lockstep is AWFUL.

Re: IDEA - $30 Upgrade Fee Resolution
commonsense101
Specialist - Level 2

Verizon has had industry leading ADDS since they implemented th $30 upgrade fee, there is no problem here..people bought into it..

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Re: IDEA - $30 Upgrade Fee Resolution
vzw_customer_support
Customer Service Rep

The only thing insane is our level of quality bmaleck24! We appreciate your loyalty! Upgrade fees are commonplace in the wireless industry; however, our network and customer support aren't! Why would you want to leave those?

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