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IRS Confirmation

So my 2019 taxes just got rejected for something so I have to get my 2018 tax transcripts in order to verify and to resubmit my taxes. 

Anyway, this is my account, I pay monthly, the name on my account matches my name... But for some reason when the IRS goes to verify whether or not the US Mobile phone number is registered to me, they cannot determine it. I ported it in, yes but that shouldn't be the reason why it's not registered to me and why the IRS cannot find it under my name. 

Can someone please help with this?