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If Verizon customer service and this community can't or won't help....
jwca
Member

If your experience is like mine, and you keep getting passed from agent to agent and they each want to start from the beginning, and you've wasted hours waiting/getting cut off, etc, having to keep  repeating your story, receiving links that don't work, etc, etc---- There is a process for filing a dispute. You can go to this link:  https://scache.vzw.com/content/dam/support/pdf/Notice_of_Dispute.pdf 

Re: If Verizon customer service and this community can't or won't help....
skorpyo34
Member

That, or like myself, recently filed a complaint with the BBB.