Last week i upgrded to the Edge. 2 chat reps and 2 store reps did not tell me my plan price did not include Edge payments. Now my bill is much higher. I have a copy of the quote in writing from a local store and a copy of the chat. VZW just says cancel and return phones. Their mistake by their employees, they say nothing we can do.
Ah, I see! They gave you just the plan price with the Edge Program discounts without adding the cost of the phones to that cost to give you the REAL total. There are some benefits to the Edge Program. However, I understand how you were thinking your bill would be one thing but it came out to be something else. Sometimes(not all the time), if you bug them enough they throw in a little extra for you. It may not be what you were actually told, but better than what you weren't told