When I signed up for verizon cell phone service years ago, my driver's license mistakenly only contained my first initial, C, instead of my full name. Last year I renewed my drivers license and it contains my full and correct name. Verizon doesn't offer any way for me to change the name on my account to my correct name. All of the options for editing account info are for the address and email. The chatbot repeats the same useless patter. I can provide copy of my license and social security card to confirm this but there's no place to do so. please help.