I am also having the problem with sudden excessive data usage. This happened to me once before on September 9, 2013. I typically used 1 or 2 GB of my (at the time) 5 GB data plan and suddenly one morning I got a text about exceeding my data limit. On 9/9/2013 at 11:49am my device reported 4.466 GB of use all at once. I thought I'd been hacked, so I immediately called Verizon and through trouble shooting in tech support, they determined that my Jetpack 4600 had malfunctioned and was not reporting correctly. They replaced my device and the problem went away and I didn't see it again until this week. I have no way of knowing weather my device had been misreporting or if Verizon had some sort of date leak / security issue going on with the old device, since the replacement device was a complete change. Last month, my current jetpack, Jetpack® 4G LTE Mobile Hotspot 890L starting reporting more data than I normally used. At first I thought it was real usage and increased my plan from 8GB to 15GB for the month instead of incurring the overage charges. The plan was set back to 10GB starting the next cycle June 2015. This month within 3 days of the new cycle.starting, I started getting useage update texts saying I had used 30% of my data. Then Monday morning 6/8/2015 at 12:23pm I got a text saying I'd used about 50% of my 10GB Plan. at 2:59PM, I got another text saying I'd used about 75% of my 10GB plan. At 3:34PM I got another text saying I'd used about 90% of my 10GB plan.At 3:58 PM, new text telling me the overage would be billed at $15/GB. at 4:16pm, new text from Verizon saying I've used nearly all of my 1st extra data allowance.At 4:39 PM new text saying I'd used nearly all of my 2nd data overage allowance. New text at 5:02pm saying I'd used nearly all of my 3rd data allowance. At 5:25pm, new text saying I'd used nearly all of my 4th allowance. Prior to this at about 3:30PM I was on my second call to Verizon support. Earlier in the morning, I'd called but at that time, I thought the usage was real. By the afternoon, it was starting to look like a recurrence of what had happened in 2013, expecially since some of the high earlier useage (over 1GB at a time) had occurred when the only device connected was the printer and all computers were off. The Verizon support person told me that they could walk through some trouble shooting steps with me but I would have to be in the same place as the Jetpack. My husband was using it at a different location. The Verizon support person texted me a phone number to call for tech support when I had the Jetpack with me. VZ Tech support also asked if I'd tried resetting the device by turning if off and removing the battery and then turning it on again after replacing the battery. I had not done that. At about 5:30pm I arrived at the building where my husband was using the jetpack. At the time I checked the devices logged in and recognized them - his windows 7 computer and an HP printer. I called the Verizon tech support number from my Galaxy Note 3 also on the verizon network, but after talking for about 9 minutes with person who put me on hold for a few minutes to go research the issue, my call was dropped. I called back and had to start over with a new person, who asked me some questions, but did nothing regarding trouble shooting the device. He basically insisted I was somehow using the data. He said there were no troubleshooting steps to perform with the device. I then asked for a supervisor and he said he would get one and before the supervisor could come on line, my call was dropped again. This time the supervisor did call me back and reiterated that I was somehow using all that data even though none of the devices connected were doing anything different than when we were seeing normal usage. I asked for his supervisor and was told that his supervisor would call me back since by then it was after 6:30pm and no one was available. It's now 6/9/2015 at 9:14am and no one has called me back. I decided to try resetting the device per the earlier tech support suggestion and removed the battery and then replaced it and turned the device back on. I left the device on overnight and didn't get any new reports of excessive data use, but my husband just took the device back to his work building at about 9:04pm. At 9:39am, I got a new Verizon text saying I'd used nearly all of my 5th allowance, but since there was less than 100gb left, that may be norrnal use. I will have to wait and see if I get more messages saying that I've nearly exceeded my 6th 1GB data overage allowance or if the reset of the device helped. Yesterday I was only able to see detailed usage up to 8am in the morning. This morning, I can see the detailed usage for yesterday and it shows that at 2:09PM, the device reported 8.887 GB of data use.No one was streaming video or music or uploading or downloading large attachments. My husband and my brother have been using the Jetpack connection. They were doing the same things they typically did -- light usage like web browsing, email, and the same applications they used every day since 5/5/2015. The entry below is my sudden spike from 9/13/2013.It will be interesting to see if I too have to move to AT&T. I do not believe that I am suddenly going from well under 1 GB per day on a typical day to over 10.54GB, 1.6GB of which were reported at 8:09 AM on 6/8/2015 when no computers were turned on and only the idle HP printer was connected.
| 9/9/2013 | 11:49 AM | MBB 5GB | 4683240 | 4573.48 | 4.466285696 |
