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International Phone Plans for Active Duty Military
MattJordan22
Member

I was extremely disappointed at the lack of economical international plans for active duty military service members. While deployed, one of the biggest friction points was trying to come to terms with how much it costs me just to communicate with my family. Other providers offer much more affordable international plans for active duty military. I would highly recommend those providers until Verizon offers better options.

Re: International Phone Plans for Active Duty Military
Tigerstep
Sr. Member

Verizon is an American company, they have no towers outside the US. Whatever expenses other carriers overseas charges Verizon to roam off their towers internationally gets passed onto you. By contrast, T-Mobile is a German company. They have towers in and outside the US. They have better deals because logistically it makes sense they would. 

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Re: International Phone Plans for Active Duty Military
vzw_customer_support
Customer Support

Hello, before anything, thanks for your service, Verizon loves its troops. The last thing we want is for you to have a negative impression of us. Customer satisfaction is our number one priority. Being on top of your international service is vital, especially if you are deployed (or plan to travel). How do you plan to use the service while deployed? In what country or countries do you plan to be stationed at? What is your budget?

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Re: International Phone Plans for Active Duty Military
militarymom33
Member

What a joke. Verizon cares NOTHING about its troops.  My son is active duty military on my plan and I am a LONG time customer.  He deployed several months ago and because Verizon has no affordable options for international plans, he had to use another carrier.  They cancelled his line and demanded the device payment balance up front in one lump sum.  I called and explained - they do not care.  It's "policy".  They could have easily made an exception or transferred the device payments to my line but no.  TOO BAD SOLDIER pay up now.  So, I help him out and pay most of it and then set up a plan to pay the rest of it IN TWO WEEKS when he gets his next paycheck.  It was two hundred dollars and I asked for two weeks, not a huge deal right? Nope, they put my account in collection and charged me a late fee.  Tried to straighten that out this morning.  Spent almost two hours on the phone and chat supposed to get call back from a manager at 10:30 and customer support an hour later to check to make sure manager called.  Would any of you be surprised to learn I got neither call back.  I am completely disgusted with how they have treated a soldier deployed at Christmas and during a pandemic.  You care NOTHING for soldiers.  Stop pretending you do.  

Re: International Phone Plans for Active Duty Military
vzw_customer_support
Customer Support

First and foremost, we appreciate your son's service to our country. I'm a proud Military Veteran too and I can assure you that Verizon does care about our military servicemen and women. We're saddened to hear that you feel this way and we'd like to turn this around. We're very much aware of our country's military personnel deploying, being away from loved one, and the need to stay in contact with friends and family. Verizon offers several International Plan options to meet our customer's traveling needs and they can be viewed on our website at https://www.verizon.com/support/international-travel-faqs/?task=international. We understand how important it is to keep costs down, especially when using a phone, while traveling abroad. We've also noted your concerns about billing issues for the account. We'd be more than glad to assist you with reviewing this matter. 

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