On the website and on my phone it says my phone is not "activated." i went under "switch or activate" to try and switch my number to my new phone, and it keeps on saying "Our records indicate you recently purchased a device for this line of service but have not yet activated the device. You can change your allowance of minutes after you have activated your new device, or you may contact Customer Service at (800) 922-0204 for further assistance." i don't know what this means or how to "activate" my phone? I've activated online before and this has never appeared
Lisaredddd,
Help is here and we are more than happy to help. Did you recently get a new phone on this line of service? Are you attempting to activate a new phone for this line? Let's keep working on this.
RobinD_VZW
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