That's good to know. Thanks for responding.
Maybe Verizon Residential has too much of the old Ma Bell culture... hard to figure in this competitive age. I'm tearing my hair out over the Verizon situation that Mom is dealing with.
I've had Verizon Wireless for quite a while and I've only had one really bad experience. When it was brought to the attention of management my issue was resolved that day. Granted, it should have never had to get that far but the point being they fixed it when they could have just looked the other way. They saw the problem and it was solved.
Verizon landline service . . .I no longer live in their service area and quite frankly I don't have too many nice things to say about them so I wont say anything at all.