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Is Verizon Wireless blocking Netflix?
hawkpilot
Member

I am located in Washington, DC (zip code:  20003) and I am no longer able to watch Netflix programming.  My SpeedTest results look great and Amazon and SlingTV are available, so my network connection appears to be ok.  Wondering if Verizon has somehow started blocking Netflix servers in my area?

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Re: Is Verizon Wireless blocking Netflix?
zellerandy
Sr. Member

Google Netflix outage.   There is no block from Verizon but Netflix may be down.

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Re: Is Verizon Wireless blocking Netflix?
hawkpilot
Member

There is not a Netflix outage.  My neighbor's Netflix is working just fine.  It appears to be isolated only to Verizon Wireless.

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Re: Is Verizon Wireless blocking Netflix?
hawkpilot
Member

Bump....does anyone have any insight or ideas?  Is anyone else seeing similar issues?

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Re: Is Verizon Wireless blocking Netflix?
vzw_customer_support
Customer Support

hawkpilot, I know that I too would want to ensure I could keep up with my favorite series as well. We are here to help out. How are you watching your favorite shows? Are you using a cell phone and the streaming app, connecting a wireless hotspot or personal WiFi jetpack to a smart TV, PC, or tablet/gaming console? What happens when you try to run that streaming service?

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Is Verizon Wireless blocking Netflix?
hawkpilot
Member

The primary method of viewing is via a wireless hotspot and smart TV but is also present with the cell phone app.  When loading content from Netflix, loading will stop at 25% and then timeout with a message that there is no connection.  This does not happen with other streaming services or with other Netflix users in the area not on Verizon.  Diagnostics inside the Netflix app will show that the app can not reach the Netflix servers.

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Re: Is Verizon Wireless blocking Netflix?
hawkpilot
Member

Bump....I would still be interested in knowing a solution or if this is an isolated issue.  Thank you.

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Re: Is Verizon Wireless blocking Netflix?
corigurl
Novice

That sounds like a netflix issue....first I would try uninstalling and reinstalling netflix....to see if that helps at all....if not I would contact Netflix, if all of your other streaming services are working correctly, it is most likely something to do with netflix

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Re: Is Verizon Wireless blocking Netflix?
hawkpilot
Member

@corigurl   Your suggestions were part of the initial troubleshooting steps performed and there was no change.  I have spoken with Netflix and they tell me all looks good on their end and no issue.  I have also been able to use the same smart TV/app configuration with a wifi signal from another provider and Netflix worked perfectly.  By process of elimination, the root cause appears to be Verizon Wireless not allowing connection through/to the Netflix servers.  I have read about Verizon Wireless throttling bandwidth to certain streaming providers, but was unaware of any outright blocking efforts.  Is anyone else experiencing a similar issue?

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Re: Is Verizon Wireless blocking Netflix?
rcschnoor
Sr. Leader
Sr. Leader

I can stream Netflix just fine on my line with cellular data.

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