I'm a terrible customer, too. Always paid my bills on time for many years and got caught in Verizon's mess this year. I use them for internet only. I live in CA 6 months and AZ 6 months. Last year, I disconnected my Verizon and went to another state where I use Century Link. Fast, reliable and good customer support. Verizon hooked me back up again in May with no fees and no questions. This year when I asked for a temporary disconnect, they said I was off until May 1, 2016. In Dec, I had to call again. They took me off for another 90 days and told me to verify in the end of 90 days. Didn't even get that far. Fees here, reps that tried to help, but trouble. I ended up paying $60/ month for something I don't even use, plus late fees.When I asked about disconnecting in Dec, they told me not too. Too expensive. Every month some adjustment, another bill. I just paid $130, for nothing and will have a couple more for nothing bills as far as I can tell. Evidently I could have disconnected and got my service back again for $40. but nobody could figure that out in the beginning. You can bet I'll be checking for another internet connection when I get home. Verizon certainly stinks in customer service.
