Is it possible to get a new device through Assurion?

[Strokelevel]

Received refurbished phone-mine stolen. Has anyone  ever received a new phone replacement from Assurion Insurance? I maybe using the one that was stolen?  Who knows?

[jroeder]

I've never heard of them replacing a used phone with a new phone.

[rplunkett]

The lady working at verizon store today it would be better to go through them and get a new phone then use their warranty and get a refubished phone

[jroeder]

I feel like you'd have better luck getting a new phone as a warranty replacement than a new phone through your insurance.

Either way you did it, I could be safe to say you'd get a refurbished phone.

[vzw_customer_support · Accepted solution]

I apologize for any confusion regarding the replacement devices provided by Asurion Strokelevel! Replacement devices may be remanufactured equipment. If the same model is not available, a comparable model will be provided. Please confirm this information at this link http://bit.ly/o9N7Nb at your convenience.

AntonioC_VZW
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