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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Is there any way to chat with a verizon agent somewhere else if my app wont let me because my services have been disconnected
SassySara19
Member

When I try to chat with a live agent online or on the app it won't let me the automated agent just says i need to make a payment to restore service. I can make a payment just not as big as they want me to make. I understand it's my fault my services have been disconnected and I know Verizon isn't interested in bending the rules just for me and they don't  care why I got behind on my payments and they just care that I honor my commitments to pay them for services they provide me. I am just in a tough situation because I need my phone to do my job to make money. I drive for uber fulltime. So kinda stuck I'm a situation where I need money to pay my bill but....without my services I can't make the money I need. So I'm  not asking for "charity" (i believe was the word used by a support agent on here when replying to a question posted by a customer) I just would like to chat with an agent after fincial services business hours.....is it possible?

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Re: Is there any way to chat with a verizon agent
vzw_customer_support
Customer Support

Oh, gosh, Sara! We do want to make sure we're doing all we can to get your services restored ASAP! We can help! Please, send us a Private Note, so we can get started right away!

 

*chance

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Re: Is there any way to chat with a verizon agent
SassySara19
Member

I wanna thank you for responding to my question verizon support 😊 and I would have sent you a private message most definitely but the following morning after I posted my concern I was actually able to finally get a live agent on chat who was very kind and scheduled me a  call back from finacial services. They called  me within the hour and when I tell you_this agent was the kindest most caring agent I've ever spoken with I really mean it it was the first time I had an experience with finacial services that I really felt like they really HELPED me. Anyways they helped me restore my services right then and there without even hesitating.  😁

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Re: Is there any way to chat with a verizon agent
vzw_customer_support
Customer Support

Hello Sassy, we are so glad you were helped and taken care of. We are here and welcome a direct message anytime. 

- Jose

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