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Issue Escalation
JGR21
Member

Does anyone know how to/whom to escalate an issue which is not resolved by the customer service from past 6 months? The store where I bought the phone created this issue and no one is able to resolve and I am paying extra every month.

Thanks

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Re: Issue Escalation
vzw_customer_support
Customer Support

We should have gotten things right from the beginning!  I am sorry you have been dealing with a concern for this long! Please tell me more about what has happened and I can help here. -Yale

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Re: Issue Escalation
sunsh
Member

If you get your issue escalated, please let me who and how.  I've been having issues with a trade in device promotion since I signed up with Verizon online.  

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Re: Issue Escalation
vzw_customer_support
Customer Support

Hello, sunsh. We would be happy to you resolve the Trade In promotion you are having. We are going to send you a Private to assist you further. *Cassie

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