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Issue With Receiving Calls. PLEASE HELP!!!!
jnd1020
Member

For the past couple of months both lines on my account have been experiencing issues. Randomly, when someone attempts to call one of the 2 lines (me or my wife), they receive the "Thank you for calling Verizon Wireless. The number you have reached has been changed, disconnected, or no longer in service." They then have to call back (sometimes multiple times before they can get through). I experience it when I call from my mobile to my wife's phone as well. It is become quite a pain and VZW has been NO help at all!!! They claim I am in a marginal service area. There are multiple problems with that statement.

1. I am in a great service area and I always have full service.
2. The problem does not always occur in my home service area!!!

The rep then changed her mind and said it must be equipment, however my wife has been through 3 different phones within the past couple of months.

She then recommended I changed carriers!!!!! This really upset me as I have Verizon service for everything (VZW and FiOS).

Can someone please recommend any kind of solution????

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Re: Issue With Receiving Calls. PLEASE HELP!!!!
spottedcatfish

Have you tried the usual battery pull to soft reset the phone, dial *228 option 1 to reprogram the phone, and hard reset + reprogram on the phone?

 

The issue you are describing would be consistent with being in a marginal service area.  Basically, your phone goes off network, and the network doesn't know what to do so it says your line has been disconnected.  Do you have good reception when YOU place calls?  Do you have any issues with dropping calls?

 

The best I can reccomend is to contact tech support and try to get your problem escalated a bit and see if the higher ups can help.  If not, it may well be the reception, which does limit your options.  You could consider getting a Network Extender to improve reception in your home.

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Re: Issue With Receiving Calls. PLEASE HELP!!!!
CharmingPhlsphr
Sr. Member

jnd1020 wrote:

For the past couple of months both lines on my account have been experiencing issues. Randomly, when someone attempts to call one of the 2 lines (me or my wife), they receive the "Thank you for calling Verizon Wireless. The number you have reached has been changed, disconnected, or no longer in service." They then have to call back (sometimes multiple times before they can get through). I experience it when I call from my mobile to my wife's phone as well. It is become quite a pain and VZW has been NO help at all!!! They claim I am in a marginal service area. There are multiple problems with that statement.

1. I am in a great service area and I always have full service.
2. The problem does not always occur in my home service area!!!

The rep then changed her mind and said it must be equipment, however my wife has been through 3 different phones within the past couple of months.

She then recommended I changed carriers!!!!! This really upset me as I have Verizon service for everything (VZW and FiOS).

Can someone please recommend any kind of solution????


First, you really should consider calling another representative and report your disatisfaction with that prior rep. Advising you to switch carriers was in poor taste. They are trained quite thoroughly to assist customers to the fullest and not advise leaving VZW. Secondly, if the issue has transcended the device in that it has happened through multiple esn changes (your wife has been through 3, you wrote), then it obviously is not the device. Next, if you are experiencing intermittent issues with this in an area that otherwise works fine, it probably has nothing to do with the service coverage; if the coverage was a problem, you either would be unable to make a call at all, would have multiple dropped calls, or would experience an increasingly degraded call quality. This tells me that it has to do with the phone's connection to the network, which an over-the-air program attempt might resolve (*228, option number 1 - you could even possibly get away with option number 2) like the prior individual explained above. The likelihood is that you are going to need to file a trouble ticket with your lines, which can only be done through technical support after going through the initial level of troubleshooting through customer care. You really should call them again, with this knowledge backing you up.

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Re: Issue With Receiving Calls. PLEASE HELP!!!!
Sylvia21451
Member

I was told that these calls were a ONE WAY SERVICE. They are connected to a DATING SITE. IT LETS THE PARTY THEY ARE CALLING KNOW THEY ARE ONLINE. TO ME THIS IS SOLICITING. 

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Re: Issue With Receiving Calls. PLEASE HELP!!!!
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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