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Correct Answer!
Issue with Phone trade in credit
yaleforks
Member
‎01-26-2022 09:01 AM

Sent in a trade of two phones they have both been received but I have only received credit for one of them.

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Correct Answer!
Re: Issue with Phone trade in credit
vzw_customer_support
Customer Support
‎01-28-2022 09:06 AM

Hi, there! You can check the status of your trade-in here: https://www.verizon.com/od/trade-in/checkStatus#/. Please note, trade-in credits can take 1-2 billing cycles to reflect on the bill after being accepted by our Trade-in Team. If you still don't see the credits on your account after this amount of time, let us know! We are here to help.

*Breanna

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