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Kid's phone broke - not under my plan
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My kid's phone is broke and she's under my sister's plan. My sister lives almost 5hrs from us. Can I go to my local Verizon store to get the phone replaced or does my sister have to do it in person?
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Re: Kid's phone broke - not under my plan
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Was there insurance on the device? If so you can file a claim online, you'll just need information from your sister or to have your sister do it.
Cell Phone File Insurance Claim Total Mobile Protection | Verizon Wireless
As for you going into a store, you would need to be an authorized manager on the account in order to add another device. She can do that by calling in.