Just wondering where I can go or who I can talk to in order for a certain call center rep to get some deserved recognition. I have filled out customer surveys, called different folks within Verizon Wireless and still no result. I am now beginning to wonder if Verizon really cares about their employees like they say they do.
Here is the situation:
I had decided to leave Verizon Wireless after about 10 loyal years with them. First, when the "new every two" plan was discontinued it was and still is, a very sore spot for me and a lot of other longtime customers. Then, back in 2011, some "genius" decided we customers needed to pay $2 to pay our bill online. What a frigging farce. Hell, verizon, if you want $2 more a month, then raise the rates, be honest with the customer and be done with it. I hope the stupid s.o.b. that tried to implement this idea is now on the unemployment line. How frigging stupid can you be?
I had actually went to the point of purchasing a Straight Talk phone. I had planned on using this phone for a couple of months to see if it would do what I needed as far as phone and text service. I had a problem trying to activate the phone. I was scheduled for a cruise during this time frame and could not finish the activation. While on the cruise I was ranting and raving about Verizon Wireless. Sitting at the same table I was at was a lady who finally identified herself as a call center rep. She was very polite, explained that even though she was on vacation, she still had a responsibility to make any Verizon customer happy and to try to solve the problem, if she could. Now here we are, out in the middle of the ocean, hundreds of miles away from land, no cell phone service there, and this crazy lady is trying to solve my phone problems. Talk about dedication!!!!! End result, she made some suggestions for me to try once I got back home. I did what she suggested. Much to my surprise, everything pretty much fell into place. I added an additional internet line, allowing me to discontinue HughesNet. I also upgraded my phone to an IPhone, which is a really easy phone for us old folks to use.
As a result of the time and dedication this person took, not only did Verizon Wireless continue to keep me as a customer, I actually increased the amount of services I get from them. All because some lady, on vacation, literally in the middle of an ocean, took the time to listen to a crazy old man ranting and raving.
She truly deserves to be recognized not only by me, but by Verizon Wireless. She works out of Huntsville, AL.
Who can I contact to make sure she gets the pat on the back she deserves?
Great to see such a positive post as most come here to complain and that is fine also!.
I just wish I could give ya KUDO's for the post, but for some reason you can not on the first post of a thread.
Wow. I can see why they won the JD Power award again! That is dedication. You just met their division of "secret service reps."
It is nice to see customers caring,but still have not heard from Verizon management. It is about what I expected from the powers to be, lol. As long as the peons get the job done and make the management side look good, then nothing else matters. It really would be nice to see management care as much as the majority of their employees cares.
I am really glad to hear such a positive outcome for a possible bad situation, here is contact information that may help you voice your positive feedback.
Start a new topic or ask questions in the open forum.
