I received a LTE Network Extender back in October and got an Error 7A message when I set it up. One call into Verizon and a technician had me up and working and everything was great. Fast forward to the end of December - I had to shut off power and it reset the extender and I started getting the Error 7A again. I've now received a new extender and after 6 or 7 calls into Verizon and several times being told that technical support would work on it and get back to me (which has not happened). I really need for this thing to work or I will need to move my service to another provider because I work from home. I have been with Verizon almost exclusively over the years - short stint with Sprint because of a CEO - and would like to continue using Verizon but customer service and technical support have been nothing but horrible for the last month. I just don't understand why you can't get me up and running like the original time back in October. Would putting a 5G device in this area help? Something needs to be done and I need to be contacted!
we greatly appreciate your loyalty and we want to help you stay by ensuring you are able to remain connected with strong service. I can help troubleshoot and get the device working. Please send a Private Note and we can offer more personalized support. -Yale
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