Lied to about credit and now being threatened with disconnected

[9wood]

Over two weeks ago I was told I would get a credit which has been verified by other reps but still the excuses and denial continue I had one not long ago tell me a credit was applied two days ago when I paid as in I bought piad for taken from my credit on my account according to her logic I don't pay for service I get credit really? Made that sarcasm but get idea anyway get transferred to a team manager who stated in summary if I call again about credit or even ask for the credit or anything else for that matter I will have my service terminated i.e silence me how dare I expect help or a promised credit I guess this is how they treat customer who expect help or credit told would receive and they will just silence you if you ask

[9wood]

This team manager has been silent on my phone for 4 hours now not first Time this had happened either