Re: Lied to about new phone cost
vzw_customer_support
Customer Service Rep

Nothappyatvzw,


It is alarming to see you have had to go through all of this. Upgrading should be a fun time & I am sorry you have not had this. I have sent you a private message so we may review this matter further.


ChristinaM_VZW
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Re: Lied to about new phone cost
traciegreene
Enthusiast - Level 2

I have came to realize that they will lie to you about everything. I would usually do my upgrades online not that it will do any good but the next time I upgrade I am actually going to go into to the document everything that is said and I am even going to make the sales person sign. Do I still think that they will hold their end of the deal I doubt it but I will make me feel better for them to know that they are lying to their customers.

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Re: Lied to about new phone cost
DigitalRules
Specialist - Level 1

This is way beyond not passing any sniff test.

On the other hand,I do have some oceanfront property in Arizona for sale if interested. . . . . . .

Re: Lied to about new phone cost
sandmam1
Enthusiast - Level 3

so sorry seems when i try to get the deal offered they are always finding ways to add on this or that small fee of blah blah blah and those suckers add up so i always just say NO NO NO NO NO NO NO NO NO NO NO NO NO   It has just been a standard in all of life that if something is too good to be true then well its untrue period  sorry hope they work it out with you   squeaky wheel gets the grease!!! Good Luck to you !!

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