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Lied to and ignored
9wood
Sr. Member

It's very obvious that Verizon does not keep it's word and can't be trusted In regards to credits promised and other issue for that matter on Tuesday January 5 I was called by a supervisor after being hung up this supervisor stated several times he would be providing me a credit who than transferred me to sales. Next day no credit I call several times each time I was hung up on get told there is no notes for credit how convenient more babbling and excuses the last rep decided to add a absurd condition for me to get this promised credit which was repeated yesterday along with there other script  today I get told there is no record of any of this uh really? Guess if I don't have record of having to pay Verizon will just ignore that right off how they only loose what suits them as they continue there lies and delay tactics. I guess my phone's phol log/record is a lie also. Get lied to with a false credit promise and they try to cover it u and pretend it never happened how nice

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Re: Lied to and ignored
vzw_customer_support
Customer Support

We're sorry to hear about the issues you have been having with this credit. What exactly was the credit for?

EllisandraC_VZW

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Re: Lied to and ignored
Tigerstep
Sr. Member

If a credit was valid, it would have been applied already.

Judging by the tag, you're not a postpaid customer. Prepaid is cheap for a reason, their lack of support shows this. 

Re: Lied to and ignored
9wood
Sr. Member

@Tigerstep I guess the recording if this call excuses the lie suggest you look up lie

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Re: Lied to and ignored
9wood
Sr. Member

@vzw_customer_support the credit was told several times to me by mark a supervisor I believe stated 

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