Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Lied to by Verizon again.
Tug197
Member

Can they not be honest? Tried upgrading my phone, the store jacked up the pick up by canceling the pickup because they didn't have the phone in stock. Web said they did. Then online jacked it up. Then they lied to us. Told us it would be an hour on Friday. Then told us 24 to 48 hours. Now over 48 hours later they say within another 24 hours. Ridiculous. Beware. Guess they don't want me upgrading to a brand new phone. I bet AT&T or T-Mobile will when I talk to them tomorrow.

Re: Lied to by Verizon again.
vzw_customer_support
Customer Support

Oh no, we are truly sorry for this experience, Tug197. We are always here to help and want to make sure you get your phone as quickly as possible. Please meet us in a Private Message to look into this order for you. 

~Sofia

0 Likes