I brought my own Galaxy s7 to Verizon on 11/25/2017 and applied for the BYOP $100 MasterCard promo the next day on 11/26/2017.
About a week ago I got an email saying I was eligible for an upgrade and saw the deal on the pixel 2. I logged into the Verizon website and started a chat with an online rep. I wanted to make sure that upgrading wouldn't affect the $100 BYOP promotion I had pending so I asked the rep about it. He told me "upgrading won't affect any pending promotions you have." I took his word and he walked me through the process of upgrading and choosing in store pick up.
Just a few days after I upgraded, I got another email saying my promotion was invalid because the device associated with my number wasn't eligible. I tried emailing the promotion department and they were no help. The email they responded with was also difficult to understand due to all the grammar errors.
So basically I was lied to by the Verizon chat rep, lost the $100 promotion and now pay Verizon even more per month for this phone. Contemplating returning this new phone and going to another carrier who is more honest. 1 month in and already regret my decision switching to Verizon.
So, the rep could have made an honest mistake and you're going to call it quits?
What was the turnaround time on the Master Card promotion? Usually, promotions take 2-3 billing cycles. If you didn't allow sufficient time for the promotion to be processed and and receive your Master Card then you didn't live up to the promotion requirements.