Live Chat Not Working

[PopJR]

Why is the chat web link incorrect? The link is as follows:

https://www.verizon.com/support/contact-us/

All that link does is take you to the contact support page.

Why is there now no live chat? I have a new phone that broke and I need to talk to a REAL person about it. Thank you.

[vzw_customer_support]

Our valued customer's concerns are our concerns too and we're here to help. Congrats on getting your new phone. However, we're sorry to har that it's broken. To reach our "Contact Us" website, please visit us at https://www.verizon.com/support/contact-us/. We'd be more than glad to assist you here if you'd like, but if you'd prefer to speak with our representatives, please call us at 800-922-0204 (While you're in the US) and please have the device available when you call. We'll look forward to hearing from you soon. -

RobertC_VZW

[PopJR]

Thank you for your reply. However, I do not think you understood my question. Please read my original post again below:

Why is the chat web link incorrect? The link is as follows:

https://www.verizon.com/support/contact-us/

All that link does is take you to the contact support page.

[vzw_customer_support]

At this time, these are the available methods of contacting our Support Team: https://www.verizon.com/support/contact-us/. Were you able to contact someone from our Support Team to assist you? If not, we're here to help! 

[bryce-tervo]

The  chat with us (quickest option according to the page) does not work!!! Why have the option and lie about it if that is not true?!!!

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

Please send us a Private Note to get in contact with us.

*Carla