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I have been a Verizon Customer for approx. 5 years now, and have been relatively happy until I viewed my bill which normally runs around $320 a month. But all of a sudden my bill was $505.00. So I looked at why my bill was so large and come to find out I was charged a reconnect fee of $20 per line, I have 8 lines. So my 1st step was contact Customer service, after speaking to them I was informed it was due to a missed payment arrangement. The rep then transferred me to Financial services which informed me that the charges were valid. Which I know they are not cause I told them I would make the payment on the day that I did make the payment.
So step 2 I called back after calming down and spoke with another rep, but this time asked for a supervisor. After explaining to this rep the situation and asking for a supervisor she asked if she could look into it, I let her. She contacted Financial services and came back and told me the same thing I heard from the 1st rep. I again asked to speak to a supervisor and she told me unfortunately they couldn't do anything either. So after this being the second time this has happened to me. Yes I know from time to time I am late on my bills but I always pay them and always meet any arrangements I make. So after all of these problems I will be taking my business to another carrier who seems to WANT my business. Unlike Verizon!!
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Sorry for the misspelling, fingers move faster than brain sometimes.
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Agreed.
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They put it to you on their reconnect fees. SAD.
Over 16 years with Verizon Wireless, plus buying well over 30 devices over those years from them getting banged at $100.00 in reconnecting fees, I am sick of it. Shameful.
Other providers provide as good of plans, cheaper than what I'm paying now. Shopping now for the best deals.
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TMobile has a $20 reconnect fee. AT&T has a $40 reconnect fee. Sprint charges $36.
You have to be very late to even get reconnect fees with Verizon, otherwise the charge is only $5.
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papa1950,
We value your loyalty and wouldn't want to lose your business. I know extra fees are never fun and we work hard to provide options to avoid them whenever possible. Have you recently been charged reconnection fees? Had you set up a payment arrangement to avoid any issues?
AndrewT_VZW