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Lost ability to auto pay
SuperDave420
Member

So I switched banking accounts and forgot to update Auto Pay settings here at Verizon (my fault) They tried 2 auto pay attempts which led to 2-$25 charges on my verizon account here (my fault so I get that), but I paid my bill on time and its never once been late. But then to top it off I was kicked out of Auto Pay completely, thus losing the $10 monthly discount per line.  Verizon lost exactly $0 of revenue due to my oversight but they have no problems profiting off of it. 

So I chat up support and they tell me to contact the Financial Services team, so I do that, they dont even entertain my conversation and send me back to sales, which then sends me to customer support, which tells me to contact Financial Services....  This horrid up about 2-3 hours of time, and ended with no resolution. 

So I try agian another day, get the same run around and then I contact customer support and ask this guy who to contact to leave a terrible review about the customer experience at verizon, he assures me he can fix any problem im having and talks to his supervisor and they enter notes on the account and say to contact Financial Services which I do, and again Financial Services tell me they can't fix it and customer service rep lied. I told them to check the account about the notes from a supervisor and they confirmed they are there and they could see them and then sent me to customer support.  The customer support guy tells me he can credit my account the $70 for the month... and guess what never happens.

I've tried a few additional times to resolve this issue and there doesn't appear to be any amicable resolution forthcoming. Is there any way to fix this? I totally get having to pay the $25 penalties for my mess up, but then to top it off to get kicked out of auto pay for at least 6 months means an additional $450-$500 loss as well, and honestly doesn't make the value of Verizon all that appealing any longer.  If theres no way to fix it thats fine, but it'll be a short lived stop here at Verizon and once devices are paid off I'll be heading else where. 

Re: Lost ability to auto pay
SuperDave420
Member

Just to add to this, I received a private message on the community from vzw customer service, and it gave me a link to click... I did and then someone called from an 800 number, confirmed my account via email and then simply reset my pin and called it a day. 

didn’t fix or attempt to fix the issue, but I’ve got a new pin now so that’s cool

Re: Lost ability to auto pay
9wood
Sr. Member

Seems what the issue is it's never there fault or problem and just ignore you myself have spent hours just talking to myself as they repeat same scripts

Re: Lost ability to auto pay
SuperDave420
Member

I’m just gonna repost daily and spam all the social media channels until it’s resolved.  They’re simply ignoring the issue which is 100% gonna cost them my future business. 

Re: Lost ability to auto pay
vzw_customer_support
Customer Support

SuperDave, we are saddened to hear that your initial issue was not resolved. Please let us know what it is and we will do what we can to resolve it for you. - ErichC_VZW

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Re: Lost ability to auto pay
acraftylady2
Sr. Member

How exactly is it verizon's fault the poster got a new bank account and forgot to tell verizon?  Verizon did their job ans tried to take the payment.   

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Re: Lost ability to auto pay
SuperDave420
Member

It’s in the post. 

ive lost the ability to use auto pay, and customer service and a supervisor said i should have it but I still can’t use auto pay. 

Re: Lost ability to auto pay
SuperDave420
Member

Read the post forget it. I clearly said it’s not Verizon’s fault and said I had no problem with the fees. 

the problem is I can’t use auto pay. 

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Re: Lost ability to auto pay
vzw_customer_support
Customer Support

SuperDave420, I'm sorry to hear that you were made ineligible for Auto-Pay for a six-month period. I pay almost all my bills through Auto-Pay or direct debit, and I get how convenient that is, and with VZ, how you can also get that discount. If you were promised a credit, that wasn't applied, that's something we can definitely look at together. I've sent you a private note so that we can look at that in greater detail.

JohnT_VZW

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Re: Lost ability to auto pay
vzw_customer_support
Customer Support

We would love to get to the bottom of this issue ASAP! We will be sending you a Private Note, so we can further assist you.

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