I'm writing direct because you tell everyone who posts about this issue to message you directly.
I have had Verizon coverage on this phone (iphone 😎 in this location (primarily 94952/94954) with great signal/coverage for over 3 years. In the last week, my ability to use my phone outside of wifi range is almost non-existent. I have low bars, apps don't load, safari won't load websites, my map apps are all offline, and texts won't go through. I have powered down/up my phone, I have reset my network, and I have switched into/out of airplane mode, all multiple times, after which I seem to have a higher number of bars before they drop back down to low levels. I have updated my phone software. I also travel regularly to 94720, 94710, 94607, and other locations all over the Bay Area. Same issue: low to no service.
Can someone please help me fix this? I don't want to change providers but I need cell service that works, and the non-answers listed everywhere in the community forums don't make me optimistic...
Having a reliable signal is definitely important. I have checked our system for any active service alerts in your are, and I do see that there is currently an active service alert in place. This means our technicians are aware of the situation, and are in the area working to restore service as soon as possible. *Alfredo
Thanks Alfredo - how do I track that information? When I attempt to look for a "network outage" in the Verizon system it just tries to take me through troubleshooting issues for my phone and won't tell me information about what's happening in my location, despite suggesting that it will if I type "network outage" into the chat.
There is a quick and easy way to check on outage information, as well as set yourself up with network notifications. Click here to review those details: http://spr.ly/6602JM4tr I hope that information is helpful for you.