".........for Verizon to capture various location, application use and purchase data from the customers device so that the collected information can be used by Verizon to market and sell to third parties, thus it allows Verizon to make additional revenue."
llr1- This is the best post I've seen here in a long time. When I call customer service, the rep will comment on me being a Verizon customer since 1993. They suggest that I sign up for this. I politely tell them that I value my privacy as I know how their ''rewards" program works. As I always say, nothing is free.
IIr1, we don't want you feeling this way. Our customers mean the world to us, and we appreciate your loyalty and tenure. We'd like to continue with assisting you in getting the best deal. We've sent you a private message to further help. We'll be standing by for your message.
Thank you ChristianP_VZW,
I truly do appreciate you taking the time to respond and even send me a private message. However you are the fourth or fifth private message from a VZW rep I have recieved for my number to give me a call. I have replied to every message with my number and to date have have not recieved any callback. And though I would have thought all options would have been discussed with the in store and phone reps and managers I originally spoke with, I am more then happy to discuss what possible improvements or options for the future. It has only been a week since I first posted my experience with others here so maybe there is quite a large que as I have seen that almost every poster on most issues have recieved the same 'we want to call you' respone.
I'm terribly sorry for the delays, and we wish more than everything to get the resolution you are seeking! Have you tried reaching out to us through your Facebook or Twitter account? Since we tend to receive these messages late, we want to address your concern as best as we can! Other ways to contact us would be found here: www.vzw.com/support/contact-us . I hope this information is beneficial, and we hope to hear from you again soon. MichelleH_VZW
It is really starting to bother me on the 'loyalty' issues of Verizon. I have been a loyal customer for almost 25 years. I have bought numerous phones over the years, too many to count. I wanted to get my two youngest kids iPhones for Christmas and I called Customer Service. The lady told me the things they could really do were account related and not necessarily with phones. Said I could get $20 off upgrade fee? I just don't understand, does 25 years not count for anything? Anything?
Spoken like a loyal Verizon sales/customer service representative. No one is asking for anything free, but Verizon should be interested in customer retention. Offering incentive to new customers is fine but when you do not offer incentives to customers who have been with Verizon wireless for 20+ years you are basically telling that customer that they do not matter, that your loyalty is not important. Many people who are interested in switching to Verizon wireless actually read the reviews and comments from long time customers and it does have an impact on making a decision to switch to Verison or another carrier. So, before you post another insensitive, cold post think carefully before posting because what you post will have an impact on future customers.
Please know we value all of our customers. We do care about our customers, and we work hard to do everything that we can to retain them, with all the tools at our disposal. Our offers are competitive, and very similar to offers for all other carriers. We do offer promotions for all of our customers, such as a percentages off of the phones or a flat amount off with or without trade-ins. These are offered periodically through the year. As well, the promotions that require adding a line may be taken advantage of by any customer. You may keep up to date on our promotions by registering here: