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Loyalty discount eligibility
M626
Member

So there is discount floating around on here: https://community.verizon.com/t5/Verizon-Messages/Exclusive-Loyalty-Discount/m-p/1250168#M39037

 

Marked as "exclusive". I would like some insight as to how the selection process is, eligibility requirements, and why some representatives seem to not know what it is.

There are also discussions about it on the Verizon subreddit, and no one seems to have a concrete answer.

For the discount DDED FEATURES 2150/ALB - LOYALTY $10 ACCT LEVEL DISC

Why are only some people getting selected (even people who have only had their account for as little as one month) and others being denied? I would like an answer.

 

Re: Loyalty discount eligibility
M626
Member

It's been over 24 hours. Am I simply not going to get an answer??

Re: Loyalty discount eligibility
M626
Member

48 hours have gone by and still no response from Verizon. It's a bit odd that your response time can be as little as 10-20 mins on all the other responses on here (even ones posted after mine) but you can't even give a simple, "we're looking into this and we'll get back to you" to my question. Seems like I'm being deliberately ignored. Is this the type of customer service to expect from Verizon going forward?

Re: Loyalty discount eligibility
ExpiredVet
Member

They dont want to hear from you unless it has to do with you updating how your going to pay them. Customer service is hot garbage like corpo customer service these days.

Re: Loyalty discount eligibility
vzw_customer_support
Customer Support

Hi there, M626. We want to ensure you receive the help you need. The community forums site is not actively monitored since it's meant to be a peer-to-peer forum for our customers to interact. As a result, we don't receive public messages from this site for 48 hours as a general rule of thumb (unless our Social Media volume from our Twitter and Facebook Support pages are extremely low in volume which is very rare). I do show we sent a private note to you and we were the last to reply in that messaging thread. Those messages are more actively monitored and therefore are addressed much quicker. Accordingly, we'd be happy to continue to assist you there. 

 

-Genesis

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Re: Loyalty discount eligibility
vzw_customer_support
Customer Support

ExpiredVet, we are sorry to hear about your experience. Making sure you receive outstanding support at all times is important. Allow us the opportunity to assist. Can you please share more details about your concern? 

 

 

-Sylvia

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Re: Loyalty discount eligibility
M626
Member

@vzw_customer_support 

That's actually not true in the slightest. I was the last to contact you, and I was IGNORED. After sending me a message where your support said they didn't know the eligibility terms, I'll provide the quote:

"M626, we do not have access to any specific details on how or when a customer is eligible for certain discounts."

It confirmed my suspicion that none of you know what you're talking about. I returned a message:

"Obviously, if it's only going to select people, there has to be a "reason" why those people are eligible. So you're telling me that there aren't ANY terms for this promotion??"

and I was left on read. Because if there aren't any terms you can provide, then that must mean it's available for EVERYONE, but you and I both know that's not true, now don't we, otherwise your support team wouldn't have been so secretive and would have clarified the terms by now or had just given it to EVERYONE since there aren't any terms, right?