I am really beginning to think that Verizon Wireless is forcing people to either pay online, pay via the app, or pay at a kiosk. Pre-COVID, my Verizon Wireless mail-in payments were being processed in 3 to 4 business days -- never late at all. Once COVID hit, out of the stack of bills that I mail in, Verizon Wireless is always the only one that takes 2 to 3 weeks to process regardless how early I mail it off before the due date. I could send a payment 3 states further away from them, and that payment will process way before Verizon's. It's not on my end, it's not my mail carrier because if that was the case, all of the other bills mailed in the same stack would not have made it to their respective destination within 3 to 5 business days regardless of where I mail it in the country. I honestly don't believe that they have someone checking the Verizon Wireless P.O. Box every day. Maybe once a week, but not more than that. This is ridiculous because then it's like "you" the customer are at fault --- check w/your carrier. Um, then why did other bills make it to where they were addressed? Pay online -- well, if I prefer to pay w/cash or a check, not my problem that the darn kiosk machine closest to me is always having payment issues where you can only use a credit card to pay.
We can definitely understand your frustration with this, because, as a consumer, it would concern us too. Please know Verizon is not trying to force you todo anything you do not wish to do, however, certain payment methods can be processed easier than others. Due to COVID-19, our staffing has changed, we sincerely apologize for any delays and thank you for your patience and understanding while we work around and during this pandemic. If you have any concerns or questions, please let us know, we are here for you 24/7, so we can assist. *Lisa
Even before Covid, no one should be mailing in checks in this age. Paying online takes less than a minute to process/give a confirmation.