lets complain to verizon. This is not right. A guy fights for his country and dies and now verizon still wants their money.
This is wrong. Lets help this family by failing a complaint with verizon
On the surface it sounds bad but in reality f they allowed someone to quit because they are moved because they would legally have to allow anyone who moved because of hardship to quit their service.
There should be no cancellation fee anyway, but in this case death is not an excuse in this case,. It wasn't the Marine's service, it was his wife's service.
I got this from Lee-Lee in another thread...."If the Account Owner is deceased, all lines on the account qualify to have the ETF (early termination fee) waived." In May Verizon dismissed a man that owed $18,000 on a bill. If Verizon can do that, then they should just waive the early termination fee.
Should Verizon use a bit of discretion in this situation? Probably.
That said, if the phone was in her name, she is responsible for it, and like every other Verizon subscriber, has to deal with a new policy that states that moving to a location without service does not qualify you for a waiver of your ETF. According to the policy, it doesn't matter why you're moving.
If the policy had been in her husband's name, it would be cancelled without ETF upon providing proof of death, in accord with Verizon's policies.
Did her husband do an amazing thing for his country? Yes! But where does Verizon draw the line? Can you can without ETF when you move immediately following the death of a spouse who was killed fighting a fire? Or does only death in a combat zone on active military duty count? What if her husband had died in a training accident stateside? Why doesn't this apply to anyone who loses a spouse? How soon after the death must you move for the death to be considered the primary reason for the move?
These types of questions, and the complicated roads they can lead down are why companies set policies, to make decision-making easier on their representatives. Moving isn't a valid reason to cancel an ETF for anyone, and it's not unpatriotic to treat veterans and their families fairly according to the policies that all of your other subscribers must abide by. Verizon already has a number of policies in place that DO account for the special circumstances of military service, and they make it simple for active duty subscribers to suspend their service when deployed.
Spottedcatfish, you are spot on. Unforetunately, many will try anything they can to get something for nothing.
I am NOT saying the widow is doing this at all. But due to so many others who have learned to abuse the system, companies really have to tighten their policies.I am certain before the policy change there were some who have changed their "address" to where they knew Verizon did not have service in order to get out of a contract and switch to an iPhone or whatever.
Look how returns after Christmas have changed just in the last two years.
Unfortunatly, Verizon has every legal right to ask for the EFT! Just because he was a soilder does not mean they should waive it. It would not be fair to those who loose someone in an accident and still have to pay it.
Also remember the haiti and chile earthquakes. A lot of people were buying prepaid phones for the free calls to said countries and $10 with first new device activation, then promptly returned phone devices once balance was gone and the free call promotion ended to get their money back from which ever walmart/target/bestbuy/etc it was purchased from...