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Message + for secondary phone on account.
scooterstock
Newbie
‎12-10-2014 08:17 AM

I am using the message + on my desktop without any problems but my wife who has a phone on my Verizon account can't use it.  She never gets the option to put in her phone number it always just opens up my messages.  Is there a way she can open her messages and use message + on a desktop computer?

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Re: Message for secondary phone on account.
vzw_customer_support
Customer Service Rep
‎12-12-2014 08:31 AM

scooterstock,

That is a very valid question, let's figure this out! Just for clarificiation, are you using the Verizon Messages app? Or are you using a 3rd party app named Messages ?

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: Message + for secondary phone on account.
elliew
Specialist - Level 1
‎12-12-2014 11:13 AM

In many programs there is an option to 'remember me', or 'keep me logged in', etc. If you have the Messaging+ login set to save your login, it won't bother to stop and ask for a ph#.

If this is the case, go to the login screen and DESELECT the option to remember or save login. 

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Re: Message + for secondary phone on account.
rcschnoor
Legend
‎12-12-2014 11:41 AM

scooterstock wrote:

I am using the message + on my desktop without any problems but my wife who has a phone on my Verizon account can't use it.  She never gets the option to put in her phone number it always just opens up my messages.  Is there a way she can open her messages and use message + on a desktop computer?

It appears you have not logged out from your MyVerizon account.

Each line needs to have its own MyVerizon account in order to access the messages in Verizon Message+ on a computer.

Simply have her log out of your account, then log into her own account. If she does not have her own MyVerizon account, she will have to set one up for her line.Smiley Happy

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Re: Message + for secondary phone on account.
faris11
Newbie
‎04-07-2015 01:02 AM

I have logged into the correct my Verizon account but it will not let me log out of my messages

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Re: Message + for secondary phone on account.
vzw_customer_support
Customer Service Rep
‎04-09-2015 05:32 AM
We appreciate the confirmation, faris11. When you are logging into My Verizon, are you using her 10 digit mobile number as the user name? Are you using the Web App at www.vzw.com/verizonmessages or did you download the desktop application? Does your wife have Message+ installed onto her phone?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Message + for secondary phone on account.
rcschnoor
Legend
‎04-09-2015 08:55 AM

It is also possible that your computer is simply not recognizing that you are logged out due to cookies still present on your computer. You may have to clear your browser's history/cache/cookies before you would be able to log into another Message+ account.

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