I notified Verizon about a military deployment prior to going overseas so that my service could be suspended. The request was processed and I was assured that everything was good to go. For the last seven months Verizon has continued to bill me, despite repeated contact with their technical support to resolve this issue. Every month I am billed for a phone that I cannot use and when I contact Verizon they assure me that the problem will be corrected once and for all, and then I am billed again the next month.
The chat feature is also complete garbage because Verizon appears to only have people monitoring the chatrooms during normal business hours within the United States.
Why is Verizon unable to implement a military suspension for my service?