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Military suspension

I am a military member deploying overseas. Verizon’s online help couldn’t verify my military service so I was not able to apply for the suspension online. 

however, whenever I called customer service they were asking questions that we are not permitted to answer. They were asking when we are leaving and where we are going. For troop movement safety (opsec) we are not allowed to answer those questions. They are denying me SCRA rights and I have been trying to get this issue resolved. Verizon’s customer service has been useless with this. anyone else have any suggestions? 

Re: Military suspension
Customer Support

Thank you for your dedication to our country, Yer-1-3. We're disappointed to learn of your experience while trying to get service suspended. We have a few different ways that service can be suspended and we do recommend suspending service online through your My Verizon account. If you are not able to suspend the service online, proper documents can be emailed to set up your suspension as well. You can find all steps and details to get your service set up on a military suspend here, Please let us know if you have any trouble with this. -Danielle