So maybe my question wasn't clear earlier ..
So the customer service rep told me specifically that she extended my suspension status for another three months without billing. And three months passed and I found out that she lied and all she did was extend it for a day. So now I have a bill of about 284 dollars. I am not willing to pay this amount of money because I was not properly informed by the representative that I was not able to suspend my account anymore. And she lied that she extended the suspension for another three months 'without billing' which she never did. If she had told me the truth I would have disconnected my line or turn my contract over to someone else. In other words I would not have had this 284 dollar bill! The call was placed between March 5th-6th so if you have the recording of the call feel free to check.
Not trying to be rude but I'm just really frustrated. Please let me know what I can do or who I can talk to about this matter.. Thanks
I can't get VZW CS to give me consistent info. Two reps told me i can upgrade to 3gb data for $1.60 a month. I chatted & called, NO, & no record of that being sent on Twitter. I have a copy of the tweets. I called today & the Rep said they have no Twiter reps.! How can that be? Who can i contact about this?
3 GB for $1.30 does not pass the too good to be true test. There is obviously more to the discussion you are leaving out. Unless there is more, you are not getting 3 GB for a buck thirty.